Members

Privacy Policy

Last updated: August 5, 2026

This page is maintained by Salo Society to explain how we handle your personal information. If you have questions, email customerservice@salosociety.com.

1. Who we are

Salo Society ("we", "us") is a family-owned house of curated essentials based in Texas, United States. Our registered business details are available on request from the address above.

2. Information we collect

Account information — name, email, phone, profile photo, and shipping addresses you choose to save.
Order information — items purchased, shipping address, billing details (processed by Shopify Payments — we do not store full card numbers).
Preferences — sizes, favourite categories, marketing opt-in, cookie consent.
Reviews — content you submit on product pages.
Returns — order references, photos, and notes you submit through the returns flow.
Device & usage data — IP, browser type, referrer, pages visited (analytics only with consent).

3. How we use it

To fulfil and ship your orders (via Shopify).
To manage your account, addresses, wishlist, and order history.
To process returns and refunds.
To respond to your enquiries.
To send marketing email — only if you opt in.
To improve the site (analytics, with consent).

4. Who we share it with

We share the minimum necessary with trusted processors:

Shopify Inc. — order management, payments, fulfilment.
Supabase — account, preferences, addresses, wishlist, returns storage.
Email provider — transactional and (opt-in) marketing email.
Analytics provider — aggregated traffic data, with cookie consent.

We do not sell personal information.

5. International transfers

We ship worldwide and our processors are based in the United States and the EU. Where required, transfers rely on Standard Contractual Clauses or equivalent safeguards.

6. Your rights

Depending on your location (GDPR, UK GDPR, CCPA), you may request access, correction, deletion, or portability of your data; restrict or object to processing; or withdraw consent. Email customerservice@salosociety.com and we will respond within 30 days.

7. Retention

Account data is kept while your account is active and for up to 7 years after closure to meet tax and consumer-protection law. Returns photos are kept for 24 months after the request is closed. You can request earlier deletion at any time.

8. Security

We use TLS in transit, encrypted storage at rest with our processors, row-level access controls, and least-privilege admin tooling. No system is perfectly secure; report concerns to customerservice@salosociety.com.

9. Children

Salo Society is not directed to anyone under 16. We do not knowingly collect data from children.

10. Changes

We may update this policy. The "last updated" date above will change, and material changes will be highlighted on the home page or by email if you have an account.

11. Contact

Privacy questions or rights requests: customerservice@salosociety.com.