Customer Care
Returns & Refunds.
Every Salo Society piece is hand-checked before it leaves the atelier. If something isn't right, our concierge will make it right.
The Window
Return requests are accepted within 14 days of the order's processed date.
How It Works
- Sign in and open Orders in your account.
- Tap Request a return on the order, select the items, and tell us why.
- Attach photos for damaged or defective items — required for fastest review.
- Our concierge replies within 2 business days with next steps and the return shipping address.
- Ship the item back. Once received, we process your refund through Shopify's secure payments — typically 5–10 business days back to your card.
Return Shipping
Customers are responsible for return shipping unless the item arrived damaged or we shipped the wrong item — in which case we cover the cost. We recommend a tracked, insured service.
Final-Sale Items
Custom orders, personalized pieces, and items marked Final Sale on the product page are not eligible for return.
Refunds
All refunds are issued by Shopify back to the original payment method. Exchanges and store credit are available on request and processed once your return is received.